Question: What Do I Do If My FedEx Package Says Delivered But I Never Got It?

Can you sue FedEx for not delivering my package?

No one else, other than the shipper, has a contractual relationship with FedEx, so they cannot sue under the terms of the contract.

If you paid the shipper to deliver it to you, and they hired FedEx to do so, the relationship between them and FedEx is not of your concern..

What happens if UPS lost my package?

If UPS has lost the package, then they are responsible. … If the package is not found, you will have to refund the buyer in full and then pursue an insurance claim with UPS to get reimbursed. If you purchased no insurance, then you will be out the full refund to the buyer and the product.

Is FedEx liable for lost packages?

If the shipping carrier is unable to locate the package, you will be directed to file an insurance claim to cover the insured value of your package. This requires the tracking number, proof of the value of the item, and proof of insurance.

What happens if FedEx delivers to wrong address?

If you have not changed the address, and yet the tracking status tells your package was delivered, you should contact the courier company. The package might have been misdelivered to another location, or by an honest miswritten information on the shipping label.

What to do if you never received a package?

USPS missing packages:Call 1 (800) 275-8777 – speak with customer service for a tracking update.Ask neighbors.Submit a search to Missing Mail search request.If mail was not recovered, you may able to file an insurance claim.Wait at least 7 days after the expected delivery date – Start USPS claim here.

How does FedEx investigate lost packages?

As for lost packages, that’s completely different. A center will check the scans to find the last location and where it was headed to and those buildings will scour every inch of belts, unloading equip, loading equip, delivery vehicles, feeders, offices, under equipment, etc etc until they can find it.

How do I report a missing FedEx package?

Packages that are damaged or have missing contents must be reported within 60 calendar days from the delivery date. Call 1.800. GoFedEx 1.800. 463.3339 and request a FedEx Ground® Call Tag.

How many packages are lost by FedEx?

We can’t control that. From a percentage stand point that’s about 0.1%-0.2% of all packages out for delivery that day. To put some perspective on this, the center I work at puts on average about 16,000 packages out for delivery on average every day. Out of that number roughly 6–8 will be damaged.

What do I do if I received someone else’s FedEx package?

If you received the package at the recipient’s former address, call Fedex and request they retrieve it. Give them the forwarding address when you call. You could also write the correct address on the package.

How do you know if your package is lost?

Using the tracking numbers, you can check the delivery status online at USPS Tracking®. If seven (7) or more days have passed since the date of mailing and the recipient has confirmed the item has not arrived, you may either submit a search request for your lost mailpiece on or email us.